When a bully uses the internet as a tool to abuse someone, this is known as cyber bullying or online bullying.
As a parent, guardian or carer it doesn’t matter if you don’t understand internet technology, you can still help your child if they are being bullied online.
There are lots of places where you can find information online about cyber bullying including the NSPCC website.
Bullies want a reaction of any kind so we suggest to children and young people that they don't respond at all to online bullies but to report them and block them instead, and to talk to someone they can trust about it. You may want to respond to the bully. If that’s the case, do this when you have had time to consider what your want to say calmly and carefully.
You may want to explain to the bully that you're now aware of what's been going on, have saved the evidence of the bullying and have/or are going to report them to the website or social network they have been using, their school (if they are a child and you know them), their parents (if you know them) or the police if you think what's happening is serious enough.
If you think that the level of bullying is serious and that your child is at risk of harm telephone Devon and Cornwall Police on 101 and ask to speak with your local Police Community Support Officer or Youth Intervention Officer. In an emergency always telephone 999.
Like the offline environment there are laws in the UK that apply online. Although each case is different, cyber bullies shouldn’t be surprised to receive a visit from the police if what they have been doing has resulted in a criminal offence. You can find out more about the law at GOV.UK.